Cancellation, Return & Refund Policy

1. Order Cancellation

You may cancel an order before it has been dispatched from our store by contacting our support team via WhatsApp at +91 98549 97405 or calling +91 93657 52488 with your order number. Once an item is dispatched or personalized custom printing has commenced, the order cannot be cancelled.

2. Returns & Replacement for Damaged Goods

We inspect and pack every gift parcel carefully with protective bubble wrap and tamper-proof packaging. In the unlikely event that your parcel arrives damaged in transit or with an incorrect product:

• Please notify us within 48 hours of package delivery.
• Provide clear photographs or an unboxing video showing the transit damage and parcel label.
• Upon verification, we will immediately arrange a free replacement or issue a full refund.

3. Non-Returnable Items

In accordance with standard gifting practices and hygiene standards:

• Customized & personalized items (custom name printed mugs, frames with personal photos, personalized t-shirts) cannot be returned unless defective or misspelled due to our error.
• Opened or unsealed beauty & cosmetics products.

4. Refund Method & Timelines

Approved refunds will be processed to the original payment source (or via UPI bank transfer for Cash on Delivery orders) within 5 to 7 business days.