Privacy Policy — RGH Razibul Gift House

1. Introduction

Welcome to Razibul Gift House (RGH) (“we”, “our”, or “us”). We are committed to safeguarding the privacy and personal data of our customers located at Vill- Kaljhar, P.O. Howly, Dist Barpeta, Assam – 781316. This Privacy Policy details how we collect, process, store, and protect your information when you visit or make a purchase from our website.

2. Personal Information We Collect

When you visit or place an order through RGH, we collect necessary personal details, including:

• Contact Information: Full name, telephone/mobile number, and email address.
• Shipping & Delivery Address: House number, street, city, state, and Indian PIN code.
• Customization Materials: Custom photos, names, dates, or messages submitted for personalized photo frames, mugs, t-shirts, or keychains.
• Transaction Data: Order history, transaction identifiers, and mode of payment. (We do NOT store credit card numbers, CVVs, or UPI PINs; all payments are processed securely via authorized Indian gateways such as Razorpay).

3. Purpose of Processing Personal Data

We process your data strictly to:

• Fulfill and deliver your orders to your requested address across Assam and India.
• Communicate order status, tracking updates, and dispatch confirmations via SMS, WhatsApp, or email.
• Provide customer care, process returns, or assist with gift inquiries.
• Comply with applicable Indian tax and legal requirements.

4. Sharing with Third-Party Service Providers

We only share your information with trusted service providers essential for store operations: logistics and courier partners for physical delivery, payment gateway processors for transaction security, and cloud hosting infrastructure. We never sell, rent, or trade your personal data.

5. Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer is: